Flite App Update Troubleshooting

In this article we explore some guides to software update best practises or dealing with a failed update. 
Tips:

1. Firstly before even using the app, open the app store and ensure that Flite App is updated to the latest version. 
2. Whenever using the app it is important that you have strong data or wifi signal. That you have your bluetooth switched on, on your android or apple device. Do not be connected to another bluetooth device i.e headphones, speaker etc
3. Ensure, the board is setup, the battery securely plugged in to the Flitebox and the lid closed so as the battery does not time out.

4. Ensure that the controller is turned off it will want to automatically pair to the Flitebox ensure it is off. 
5. Never exit the app, take a call, reply to a message during the update process. 
For a comprehensive guide on updating click here 

 

Update issues and how to deal with them:
If an update fails best practise is to close the app clear it from your background (cache) and start again. Remain patient and share any findings with support@fliteboard.com for future improvements

White and Orange Flashing lights: 
This means that eFoil version is not installed properly on the Flitebox. The flashing white and orange LED's indicate the Flitebox is not receiving information from the Motor controller. 

To fix this issue, the eFoil version needs to be installed. This can sometimes take a couple of attempts. Be patient and if it fails close the app clear it from your background (cache) and start again. 

Update Failed: 

An update may fail for various reasons we want to ensure that we remain patient and it is not being caused by a user error loss of connection. The Flite app will try and give you a hint into why it has failed screenshot this page if needed this will help the support with what, has caused the failure. If it has failed best practise is to close the app clear it from your background (cache) and start again.